We want you to love your purchase, but we understand that sometimes things don’t go as planned.
This policy explains how we handle returns, exchanges, and refunds for orders fulfilled by our printing partner, Inkthreadable.
1. Print-on-Demand & Made-to-Order
All of our products are made to order through Inkthreadable, meaning each item is created specifically for you once your order is placed.
Because of this, we can’t accept returns or exchanges for items that are the wrong size, colour, or simply unwanted.
Please double-check your order details, including size, design, and address, before placing your order.
2. Damaged or Defective Items
If your item arrives damaged, misprinted, or defective, we’ll replace it free of charge.
To report an issue:
Once we’ve reviewed the issue, we’ll arrange a replacement or refund as appropriate.
3. Wrong Address or Delivery Issues
If the shipping address provided was incorrect, we can’t offer a refund.
If an order is returned to Inkthreadable due to an undeliverable address, we can reship it — but you’ll need to cover the cost of postage.
4. Cancellations & Order Changes
Because orders are sent to production soon after being placed, we can only cancel or edit your order within 1 hour of purchase.
After that, it’s likely already in production and can’t be modified or refunded.
5. Refunds
Approved refunds will be processed back to your original payment method.
Please allow up to 5-10 business days for the funds to appear in your account.
6. Contact Us
If you have any questions about your order or this policy, please contact our support team:
